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Tusa Dive:

24 hours notice is required for a full refund to apply. ( 100% cancellation fee applies to cancellations within 24 hrs of departure)

Down Under Cruise & Dive:

All monies forfeited unless we are notified 48 hours prior to departure. For passengers voluntarily leaving the vessel or withdrawing from a course after day one, there will be no refund. Cancellation of a dive course is fully refundable up until the end of day 1 only. Excluding deposit if paid. All Tours are subject to the effect of weather or unforeseen circumstances. All dives are weather permitting and operate at the Captains discretion. No refund for incomplete dives. Should a cruise not operate for any such reason passengers will be offered an alternative day or refund for days lost only. The operator reserves the right to cancel any tour, change vehicle type or arrange an alternative carrier if the minimum numbers in a group is not sufficient. A reef tax applies to all persons traveling to the Great Barrier Reef. This will be $20 and payable onboard. Please be aware that snorkelling and diving may be a strenuous activity. All divers must complete a medical questionnaire on board. Some existing medical conditions and / or the taking of certain medication may exclude the individual from in-water activities. Please discuss existing medical conditions with staff prior to travel. Divers 65 yrs and over must provide a current AS4005-1 dive medical prior to travel. Certified divers must show an internationally recognised scuba cert card. In the interest of safety we recommend that you do not fly within 24hrs of last dive. Please consider wind strength or roughness of sea before booking. All trips/dives are weather permitting at captains /divers discretion. No refund for incompleted dives. No refund for passengers voluntarily leaving any vessel early. All monies forfeited if cancelling less than 48hrs prior to travel. Should a trip be cancelled, passengers may be offered an alternative day for lost time/trip.

Sunlover Reef Cruises:

Cancellations: Any bookings cancelled within 72 hours of departure will be subject to a cancellation charge at the tour operators discretion. A 100% cancellation fee may be charged for FIT passengers cancelling within 24 hours of departure. A 100% cancellation fee may be charged for groups (10 or more pax) cancelling within 72 hours of departure.

Brisbane Cruises:

72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded. Four and six weeks is required for special events.

Oz Trails:

100% charge for tours cancelled less than 24 hours prior to departure.

North Queensland Wildscapes:

24 hours no refund unless due to extreme weather conditions 48 hours full refund less booking fee of 20%

Australian Surf Tours:

1. Australian Surf Tours reserves the right to cancel any tour and in this case an alternative tour will be rescheduled or a full refund provided. 2. Any cancellations within seven days of the commencement of the tour will incur 100% cancellation fee.

Absolute Airlie:

Cancellations made less than 24 hours prior to tour departure will incur a 100% cancellation fee. No refunds will be processed for no-shows on the day of the tour. Tours may require a minimum number of bookings in order to run. In the rare event of minimum numbers not being reached, management reserve the right to cancel the tour and customers will be offered an alternative day or tour (if available) or full refund. In the event of tour changes or cancellations due to extreme weather conditions or National Park closures, customers will be notified by Absolute Airlie management and a full refund OR exchange to another tour or date will be arranged.

Tours To Go:

Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
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